Michael McMillan · Keynotes & workshops
Keynote topics. A clear next step.
Speaking topics that connect people, customer experience and business performance. Find the conversation your audience needs—and what they can do with it afterward.
Michael McMillan · CXMike
Choose your audience’s next move
Keynote speaking topics
AI & Human Experience
Trust at Scale
Michael McMillan’s AI keynote, Trust at Scale, helps business leaders connect artificial intelligence to customer outcomes. The session explores where automation helps, when human judgment matters, and how teams can design handoffs that preserve context and accountability.
Explore AI & Human Experience →Leadership & Communication
Words Matter More in the Age of AI
Michael McMillan’s leadership communication keynote explores how everyday words shape trust, accountability and decisions. Words Matter More in the Age of AI helps leaders ask better questions, explain expectations clearly, and keep human judgment visible as technology changes work.
Explore Leadership & Communication →Leading Change
Lead the Change People Can Actually Follow
Michael McMillan’s change management keynote helps leaders translate strategy into daily behavior. Lead the Change People Can Actually Follow focuses on explaining the reason for change, listening to frontline friction, equipping managers and testing progress through practical action.
Explore Leading Change →Employee Engagement
Employee Experience Is Customer Experience
Michael McMillan’s employee engagement keynote connects workplace culture to the customer experience. The session helps leaders examine how clarity, coaching, recognition, tools and decision authority affect the work employees do and the service customers receive.
Explore Employee Engagement →Revenue & Business Growth
The Revenue You Already Own
The Revenue You Already Own is Michael McMillan’s business growth keynote for leaders who want to improve how existing demand becomes business. It examines response, qualification, follow-up and handoffs, then connects AI assistance and human judgment to a measurable revenue-recovery experiment.
Explore Revenue & Business Growth →Customer Experience
Customer Experience That Drives Growth
Connect customer journeys, frontline behavior and operational decisions to trust, loyalty and growth.
Explore Customer Experience →Sales & Sales Kickoffs
Sales Conversations That Build Trust
Help sellers ask better questions, explain value clearly and follow through on the customer’s next step.
Explore Sales & Sales Kickoffs →Marketing & Customer Insight
Message, Market, Moment
Align messages, customer insight, sales and service around one connected customer journey.
Explore Marketing & Customer Insight →Contact Center Leadership
Turning Contact Centers Into CX Engines
Connect coaching, customer insight, operational measures and technology to better service and performance.
Explore Contact Center Leadership →A useful place to start
Match the topic to the outcome
| Your audience needs to… | Start here |
|---|---|
| Use AI while protecting customer trust | AI & Human Experience |
| Communicate expectations and make better decisions | Leadership & Communication |
| Turn a transition into everyday adoption | Leading Change |
| Improve manager habits and frontline support | Employee Engagement |
| Find missed opportunities in existing demand | Revenue & Business Growth |
| Strengthen loyalty across the customer journey | Customer Experience |
| Improve seller conversations and coaching | Sales & Sales Kickoffs |
| Connect messaging to customer insight | Marketing & Customer Insight |
| Connect service operations, coaching and technology | Contact Center Leadership |
Built for your room
A keynote they can use
Michael brings 25+ years of business leadership across customer experience, SaaS, BPO, insurance and contact centers. His sessions connect leadership choices to the conversations and operating habits that shape performance.
Watch Michael and explore booking optionsFrom the main stage to the working session
Choose a 30–60 minute keynote for shared understanding. Add a workshop when the group needs to map a problem, practice a conversation or plan an experiment.
For revenue teams, Build Your Human + AI Revenue Engine can be scoped as a 90-minute or half-day session.
Questions, answered
Frequently asked questions
What topics does Michael McMillan speak about?
Michael speaks about customer experience, practical AI adoption, leadership communication, leading change, employee engagement, business growth, sales, marketing and contact-center leadership. Each topic can be discussed as a keynote or an interactive session.
How do we choose the best topic for our event?
Start with the action you want attendees to take afterward. Choose leadership communication for clearer conversations, change leadership for adoption, AI for human and technology responsibilities, or revenue growth for improving how existing demand becomes business.
Can we combine topics into one keynote?
Yes. Start with one primary outcome so the session stays focused. Related ideas, such as employee experience and customer trust, can support the main theme without turning the talk into a list of unrelated subjects.
What formats are available?
Keynotes typically run 30–60 minutes. Workshops and facilitated discussions can provide more time for application. In-person, virtual and international event options are discussed based on availability and scope.
What are Michael’s speaking fees?
Fees depend on the event, location, format, preparation and scope. Send an inquiry with your date and audience for a tailored discussion; this page does not publish a fixed fee or guarantee availability.
What information should an event planner send?
Include the event date, location or virtual format, audience size and roles, preferred topic, and the practical outcome you want. The existing inquiry form is the starting point for discussing fit and next steps.
Make this relevant to your audience.
Share your event date, audience, format and the action you want people ready to take. We’ll discuss topic fit, availability and speaking fees.
Check Michael’s availability