Michael’s Daily CX Question
The videos below are answers to CX questions sent to Michael each day. A new video is posted Monday - Friday.
Have a question? Please click below to submit it to Michael!
Will AI replace my job in 5-10 years?
What is a BPO?
What are the most common challenges when Outsourcing?
Is it time to outsource?
Who should be in the room when you want to outsource?
What is this whole CX thing?
How Fast Can My Business Outsource?
I’m Not Ready To Outsource
What is the Difference Between Customer Service & Customer Success?
What are agent ratios all about?
What is the difference between domestic, nearshore, and offshore outsourcing?
What it takes to run Customer Experience