Customer Success Explained
Guest Jeffrey Heckler shares his take on customer success and it’s impact on business.
Listen Now on Your Favorite Streaming Service
More of a reader? Here is the full transcript of the episode.
More About Our Guest
Jeff Heckler
Jeff Heckler is a senior Customer Success leader with over 20 years of running Customer Success, Professional Services, and customer-facing revenue teams for such organizations as SAP, Accenture, and Stanford. Jeff has also been named a Top 25 Global Customer Success Influencer, 2021.
Currently, Jeff is the Director of Customer Success Solutions for MarketSource, Inc., a leading global provider of Sales and Customer Success innovation and solutions.
Jeff also serves on the Board of Advisors for The Customer Success Performance Index™, the Product Advisory Board for Cast. app, and is a Principal Thought Leader – Digital CS for Practical CSM.
