Boosting Revenue and Customer Satisfaction: A CX Executive's Guide to Introducing AI Solutions
Michael McMillan Michael McMillan

Boosting Revenue and Customer Satisfaction: A CX Executive's Guide to Introducing AI Solutions

This article provides a step-by-step guide for CX executives in business services companies on how to introduce AI solutions to enhance revenue from existing customers. The article outlines the key steps to take, including identifying the problem to solve, determining the timeline and cost, calculating potential ROI, building a cross-functional team, addressing pushback from others in the company, piloting and testing the solution, and monitoring and adjusting the solution. The article also discusses potential pushback from others in the company and how to overcome these concerns. By following these steps, CX executives can successfully introduce AI solutions to their company and improve the customer experience, increase revenue, and drive business success.

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